Refund Policy

We want you to be satisfied with Luvenixx. Sizing, grip and cut level are personal choices, so this policy explains exactly how to return gloves and request a refund. Effective date: 2026-09-30.

Refund period

You may request a refund within 30 days of delivery. The date used is the delivery date recorded by the carrier on your tracking.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Please return gloves in their original packaging, with labels and size tags intact, so the model and size can be identified.

How to request

E-mail with your order number. We answer within 2 business days. Tell us the model and size and, if the issue is a defect or a wrong item, attach photos of the product and of the shipping label.

Do not send anything back before you receive our return instructions.

Wrong, defective or damaged items

If you receive the wrong model or size, or an item that arrived damaged, contact and we will arrange a replacement or a refund. Manufacturing defects are handled under this same policy.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Refunds cover the amount actually paid for the returned items. There are no subscriptions or recurring charges to cancel, because Luvenixx only sells one-time purchases.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Company and volume orders

Volume orders placed by companies follow this same policy unless different terms were agreed in writing in the quote. Questions: · .